Permanent availability and accessibility

Services are at the top of your list of core activities. Being a public service your objective is to increase the efficiency, productivity and satisfaction of all parties involved by means of specific services. Your main concern are the "customers" your services are intended for: citizens, companies and other government departments. At the same time you also pay attention to your internal customers: your own staff who work with lots of applications in your IT environment in order to be able to offer citizens and companies the required services.

 

As an uprooted public service you are paying attention to the integration of devices, machines, people and processes. You also consider green IT important. In the first place you want to simplify the contact with citizens, businesses and staff, as well as the underlying processes.

 

Belgacom makes both people and processes mobile, with different solutions for access to mobile data and applications, reports and services.

 

• Specific networks & access lines
  • Publilink: the communication platform of public administrations in Belgium
  • ASTRID
  • IRISnet
  • Belnet
  • i-Line
• Interconnection between public networks at each level (local, national, international)
• WAN optimization
• Business Continuity
• Consolidation & convergence of legacy-networks via IP

• Archiving
• Digitalization
• Business Continuity
• Onsite data center consolidation, optimization & virtualization
• SAN (storage area networks)

• Citizen and public information privacy
  • Access control (identification, authentification)
  • Secure ID tokens (dynamic password)
  • Secure e-mail solutions
• Physical security of people, property and equipment (video surveillance roads, waterways, public buildings, city centre…)
• Access control (identification, authentification)
• Encryption
• Risk management & consultancy
• Internet Access Street & SSL VPN

• Videoconferencing between regional, national & international institutions
  • "collaborative" meeting environments
  • "collaborative" desktop
  • IP Telephony
  • Intelligent fax server solutions (integration & automatization)
• Call & contact centers for an improved public service

• Digital signage for communication with the citizen
• Mobile payment, mobile parking
• Push e-mail (Blackberry) for civil servants
• Mobilizing applications for mobile civil servants
• Streaming for a transparent policy

• Blackberry solutions  (with extra security)
• Mobile civil servants (inspectors, police, customs, ...)
• Mobile payment (parking, road tax, ...)